Effective Date: 1 April 2025
At 111kart.com, customer satisfaction is important to us. This policy explains refunds, cancellations, and returns.
1. Order Cancellation
Before Shipment:
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Orders can be cancelled before dispatch
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Contact support immediately for cancellation requests
After Shipment:
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Orders cannot be cancelled once shipped
2. Returns
Returns are accepted only if:
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Product is damaged or defective
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Incorrect product delivered
Return requests must be raised within 48 hours of delivery.
3. Non-Returnable Items
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Perishable goods
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Customized or personalized products
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Items marked “Non-Returnable”
4. Refund Process
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Approved refunds are processed within 7–10 business days
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Refunds are issued to the original payment method
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Shipping and customs charges are non-refundable
5. International Orders
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Customs duties, taxes, and import fees are non-refundable
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Return shipping costs are borne by the customer
6. Contact for Refunds
📧 support@111kart.com
📞 +91 8750 266 266