Last Updated: 16 December 2025
This Refund, Return & Cancellation Policy applies to 111kart.com, an International Online Shopping Marketplace operated by WYSNER GLOBAL INC. This policy is designed to comply with Google Ads, Meta Ads, consumer protection laws, and international e-commerce best practices.
1. Scope of This Policy
111kart.com is a multi-vendor marketplace. Products sold on the platform are offered by independent third-party sellers. Return, refund, and cancellation terms may vary by seller; however, the minimum standards outlined below apply unless otherwise stated on the product page.
2. Order Cancellation Policy
2.1 Before Shipment
- Orders can be cancelled before shipment without penalty
- Refunds will be processed to the original payment method
2.2 After Shipment
- Orders cannot be cancelled once shipped
- Buyers may initiate a return after delivery (subject to eligibility)
3. Return Policy
3.1 Return Window
- Returns may be requested within 7 days of delivery
- Some sellers may offer extended return periods
3.2 Return Eligibility
Products must:
- Be unused and undamaged
- Be in original packaging with tags and accessories
- Include invoice / proof of purchase
3.3 Non-Returnable Items
The following are generally non-returnable:
- Perishable goods
- Personal care items
- Customized or made-to-order products
- Digital/downloadable products
Non-returnable status will be clearly displayed on the product page.
4. Return Shipping
- Return shipping responsibility may vary by seller
- If the return is due to defective, damaged, or incorrect items, sellers typically bear the return shipping cost
- For buyer-initiated returns (change of mind), return shipping may be borne by the buyer
5. Refund Policy
5.1 Refund Processing
- Refunds are initiated after inspection and seller approval
- Processing time: 7–10 business days after return acceptance
5.2 Refund Method
Refunds are issued to the original payment method:
- Credit/Debit Cards
- UPI / Net Banking
- Wallets (as applicable)
6. International Orders & Customs
- Customs duties, taxes, or import fees are non-refundable
- Delays due to customs clearance are beyond seller or platform control
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Report within 48 hours of delivery
- Provide photos/videos as evidence
- Replacement or refund will be arranged by the seller
8. Role of 111kart.com
111kart.com facilitates communication and dispute resolution between buyers and sellers but does not directly handle refunds unless explicitly stated.
9. Dispute Resolution
If a resolution cannot be reached with the seller, buyers may contact:
Email: support@111kart.com
Cell: +91 8750 266 266
We will make reasonable efforts to assist in fair resolution.
10. Policy Updates
This policy may be updated periodically. Changes will be effective upon posting.
11. Contact Information
WYSNER GLOBAL INC.
B-9D, 3rd Floor, DDA Flats, Sarai Rohilla, Delhi 110035, India
Email: support@111kart.com
Cell: +91 8750 266 266
By placing an order on 111kart.com, you acknowledge that you have read and agreed to this Refund, Return & Cancellation Policy.